How do I place an order?
Ordering online is easy! When viewing an item, simply select your quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the ‘Cart’ icon in the top right corner of the page. Once you have reviewed the items in your cart, you can either continue shopping or continue to checkout and place your order.
How do I checkout?
Once you have your desired items in your cart, simply click the ‘Check Out’ button. You will then be prompted to enter your personal details and shipping details. Next, choose your preferred shipping method and enter any discount codes you may want to use. Finally, you will be directed to complete payment. We process payments through Stripe which is similar to Paypal however features higher security. A confirmation email will be sent to your registered email address containing the contents of your order!
I’ve just placed an order. Where is my confirmation email??
Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send us an email.
I’m unable to place my order. What do I do?
If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email us.
Did you receive the order I just placed?
After you place your order, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email please contact us.
Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact us (within the hour) with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.
It looks like my card was charged twice. Why?
What you may be seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.
Please only click the ‘Place Order’ button once during checkout to avoid duplicate orders being placed.
Can I cancel my order without being charged?
All orders that have been cancelled before being shipped will be refunded to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped.
How can I check the status of my order? Where is my order? I have not received it yet?
You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there. If you do not receive this email, please contact us and we can provide an order update directly to you, within 24hrs of your email.
What if the item I am interested in is sold out?
Our items can sell out within hours and we are not always able to restock them. Please contact us about the item you are interested in and we can notify you if this will be restocked. Often our items are made from small runs of fabric and not able to be restocked or replicated.
Can I return a sale item?
There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only.
Can I purchase your items in store?
We are currently based online only. We’ve taken the hassle out of shopping so that you can shop from the comfort of your own home! We deliver right to your door at the click of a button. Simple! If in the future we stock in store - we will let you know!
How do I store my items?
Store Chocolate gems in a cool dark place for up to 2 weeks (heck you might get longer, but thats our recommendation) - DO NOT REFRIGERATE!
As for Sauces, store these in the fridge after opening for up to 1 month (good luck keeping it that long, you'll have a spoon in hand eating it as soon as you open it!). If the Sauce gets a bit hard, zap for 10-15 seconds in the microwave, small increments, do NOT put it in for 30seconds and hope for the best!